Our focus is complete customer satisfaction.
Xsilica Software Solutions Private Limited (“Xsilica”) operates as a business and we expect CLIENTS to understand and respect our policies. Our goal as a Software Development company is to bring the highest value per dollar spent by our CLIENTS, and in order to help us in that pursuit, we need to cover expenses and fuel our operations. Therefore, we require payments to be made on-time in respect to the services offered to CLIENT.
THIS IS OUR REFUND AND CANCELLATION POLICY AND BY HIRING SANMOL SOFTWARE FOR SERVICES YOU ARE BOUND BY THIS AGREEMENT AND YOU AGREE TO ABIDE BY OUR POLICIES.
All Web Solutions/ Web Development / Mobile Application Development / Software Development / Software Testing / Cloud Solutions, Database and Security solutions are carried out and accepted after total analysis and creation of a complete scope document, in order to ensure that our teams have full understanding of the work needed to be done, eliminating possibilities of any project cancellation / reversal / dispute.
Since Xsilica and the client understand that there is work involved to achieve every milestone of the project and completion of every module, a refund would not be possible for the work once assigned to us.
Payments for custom design projects / above services are made to us in increments by client is non-refundable. If a project is cancelled or postponed, all charges paid are retained by Xsilica and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.
We interact with our clients and do our best to solve all their queries and start work after their approval, therefore, there is no provision for any kind of refund.
Please read and make sure you fully understand our refund policy prior to making a payment. Should you have other questions about our policies, feel free to call us at +91-40-48544533 and firstname.lastname@example.org